Airlines and large landlords receive thousands of near-identical claims a year. Each one goes to in-house counsel or an external law firm, even when the outcome is already decided by the data: flight delayed three hours or more, no extraordinary circumstances, claim within the limitation period, amount fixed by law.
We are researching an intake triage that reads each incoming claim and marks it settle / contest / needs review — with the reason. Settle early, pay less in costs; spend lawyer time only on claims worth contesting.
We are talking to legal and claims teams on the defendant side. 20 minutes, no pitch. We share the anonymised results with every participant.